Calls and call history
Planned provider records normalized into the activity timeline.
Planned
Planned
RingCentral communication workflows are planned—not available today.
The intended scope includes calls, text messages, call history, recordings, voicemail, user and number mapping, and normalized communication activity. No live RingCentral connection is included in the current product.
Intended capabilities
Text messages
Planned two-way message workflows subject to provider and messaging-compliance requirements.
Planned
Recordings and voicemail
Planned protected references with permission-gated access.
Planned
User and number mapping
Planned mapping between company users, extensions, and phone numbers.
Planned
How the connection is intended to work
Planned architecture—not current product UI.
- Company admin authorizes provider
- Server stores protected connection
- Background jobs process provider events
- Normalized communication record appears in authorized CRM context
Security direction
The planned design keeps provider credentials server-side, verifies provider events, processes work asynchronously, and gates protected recordings by permission. These controls describe intended architecture, not current integration availability.
Current availability
Available today: no RingCentral connection. Do not plan calling, SMS, recording, voicemail, or synchronization work around this page.
RingCentral questions
Can I connect RingCentral now?
No. The integration is Planned.
Can I call or text from the product today?
No provider-based calling or SMS capability is claimed in the current release.
Is there a release date?
No public release date is committed.
Will recordings be visible to everyone?
The planned architecture requires permission-gated access. Exact behavior will be documented only after implementation and review.